1. What shipping methods do you use?
We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL DO NOT deliver on weekends or national holidays.
2. How much does shipping cost?
Shipping fee is depending on the country and shipping method you select. Shipping fee is US$10 for FedEx and US$20 for DHL to the United States and Canada.
We can ship to other countries as well, such as Australia, New Zealand, UK, Ireland, France, Germany, etc. If you are from another country outside of the countries shown on our website, then simply contact our customer service team before placing the order and we will be able to quote you a price.
3. Can you ship to a P.O. BOX address?
Unfortunately we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address to that we can ensure your products will reach you safely.
4. Do I need to sign my order?
FedEx and UPS Express Air couriers both require a signature, therefore please ensure someone is available to sign for the package.
5. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen couriers website.
6. Can you ship orders overseas, how long will it take for me to receive it?
We can ship orders all over the world. Once you have placed an order, we will email you proofs within 36 hours. After you have confirmed, you will receive your order within 7-12 working days. In order to ensure that your items arrive in time for your customers, please use the following calculation to determine the estimated date you'll receive your order:(Processing Time) + (Shipping Time) = Estimated Delivery Time.
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Normal season (August to January) |
Peak season (February to July) |
Processing Time |
It usually takes about 5-10 working days.
The period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product.
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For stock orders, processing time is estimated between 7-10 days.
For all printed orders, changes to color orders and sample orders, processing time may take up to two weeks.
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Shipping Time |
It usually takes about 3-5 working days.
The period of time is from when the item is shipped out, to when it arrives at your door.
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It usually takes about 3-5 working days.
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Estimated Delivery Time |
It takes about 8-15 working days.
The total period of time is from when you place an order to when you receive your wedding invitations, includes the processing and shipping time.
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Please allow 3.5-4 weeks on any printed orders, changes to color orders, sample orders and other custom-made orders.
10-14 days for products in stock and with no printing service.
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7. I need my cards as soon as possible. Do you take rush orders?
We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame.
Unfortunately we cannot accept any urgent orders during our peak season. Therefore we ask that you try to plan ahead and leave as much time as possible, so to avoid disappointment and delays for your customers.
8. Do you send samples?
Yes, simply click the 'sample request' to pre order samples.
LASER CUT INVITATIONS
ACRYLIC INVITATIONS
